CW Group always aims to despatch all goods in stock as quickly as possible, and endeavours to offer Next Day Despatch as standard for all in-stock products, with delivery usually the following business day.
Next Day Despatch means that, if your order is placed and accepted before 3pm, we will aim to have your order shipped to your premises within one (1) day to arrive the following day, provided the next day is not a Saturday, Sunday or a UK Public/Bank Holiday. Orders placed after 3pm will take an extra 24 hours to deliver (excluding Weekends and Public/Bank Holidays).
Please note: Next Day Delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. If the delivery destination is located in an area where Next Day Delivery is not available, your order will be delivered as soon as possible (usually 1-2 days later).
In exceptional cases where Next Day Delivery is not possible, the maximum UK delivery lead time for goods shall be 10 days (unless an alternative delivery lead time has been specifically agreed with you by UK Sports).
In certain circumstances, CW Group uses third party couriers. Couriers will require a signature to confirm safe receipt of your goods. If you are not available to collect and sign on the courier's first visit they may leave your delivery at a neighbouring address, or in a safe place (i.e. hidden from sight and protected from the rain).
A calling card will be posted through your door to let you know this has been done. If there is no safe place, a calling card will be left with the courier's contact number to arrange re-delivery. CW Group's couriers will deliver until 6pm in most areas.
The couriers will attempt re-delivery up to a maximum of three (3) times. If delivery is not successful after the third attempt, they will return the goods to CW Group and we will issue a refund. CW Group reserves the right to re-charge the delivery cost for re-delivery.
CW Group is able to supply goods all over the world, although Next Day Delivery is typically not available for international deliveries. Please contact us for confirmation of delivery lead times and costs prior to placing your order.
If you order goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.