These terms and conditions apply to customers located in the UK ("Customers") who access the cwgroup.co.uk website ("Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website. 

 

These are the terms and conditions of CW Group Hygiene Services Ltd ("CW Group"), which is the company that sells goods to customers on the Website. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. 

 

CW Group’s main business address is Unit 1, Croft Farm, Bredon Hardwicke, Tewkesbury, Gloucestershire GL20 7EE. 

 

CW Group's main business contact number is (01684) 773 254. 

 

You should print a copy of these terms and conditions for future reference. 

 

If you have any questions about anything contained in this Website, please contact Customer Services at info@cwgroup.co.uk. 

 

 

1. Select the goods you require from the Website and click 'Buy Now'; 

 

2. Choose the quantity of goods you wish to purchase from CW Group (the default will be one (1) unit). Please note that a limit is set to ninety-nine (99) units per item. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order; 

 

3. Review your shopping cart to make sure that all specifications such as quantity and colour fit your requirements, then click "Secure Checkout"; 

 

4. If you already have an account with CW Group, you can then enter your user name and password at this point, to speed-up the order and payment process. 

 

5. You will then be directed to the Shipping Confirmation/Delivery Options page, where you may enter voucher codes, select the delivery region (e.g.- within 12 miles/rest of UK), and enter your contact details, delivery and/or billing addresses. 

 

6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by PayPal on our behalf (see below). Following submission of your order you will be sent an automated order acknowledgement to the email address you provided. 

 

Note: By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts. 

 

7. If you are a new user you will then have the option to create an account, to speed-up future orders. This involves entering an email address and creating a user name and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address. 

 

 

After placing your order, you will receive an automated acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by CW Group. You will receive an email confirming that CW Group has accepted your order when your order has been processed and is ready for delivery. 

 

Once CW Group accepts your order, a contract to purchase the goods takes effect between you and CW Group. 

 

The contract to sell goods to you only relates to those goods listed in the confirmation email. 

 

You will not be charged before your order has been processed and is ready for delivery. However, upon receipt of your order, CW Group will create a payment authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed in the CW Group warehouse. 

 

In the event of us not being able to fulfil your order, we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our payment cancellation request. 

 

 

A description of the main characteristics of goods can be found on the product pages of the Website. 

 

Prices for goods on the Website appear on the product pages and include all applicable taxes. 

 

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our catalogues or elsewhere. 

 

The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it. 

 

CW Group is under no obligation to sell incorrectly priced goods to you at the incorrect price. 

 

Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer. 

 

 

Any personal information you provide to CW Group from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy. 

 

CW Group takes appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards. 

 

During your visit to the Website, CW Group may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. CW Group only keeps your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback, or to provide you with promotional information you have subscribed to. 

 

Ordinarily CW Group does not have access to your financial information which is securely transferred directly to our card processing agents, who process it on our instructions. 

 

CW Group's card processing agents and our couriers are required to maintain the security and confidentially of your personal details, and are required not to retain, share, store or divulge any personal information for any other purposes. 

 

When you register your details on the Website, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by emailing Customer Services. 

 

CW Group will not transfer your information outside the European Economic Area ("EEA") unless you are a user located outside the EEA, in which case it may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to. 

 

The Website can recognise past users by using cookies. Cookies personalise your visits to the Website to meet your individual preferences. You can disable cookies by adjusting your Internet settings. 

 

When you supply your information to CW Group, you accept the risks associated with the Internet and consent to CW Group processing your information in accordance with this policy and will not hold any member of CW Group responsible for any loss of your information unless it has breached its duty of care to you. 

 

If you have any queries regarding CW Group's use of your personal information or this privacy policy, you should contact our Data Protection Compliance Officer by writing to us at our main business address. 

 

 

Our primary method of payment is PayPal, which enables you to pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro or American Express. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and that the billing address is as it appears on the card statement. Payment will be taken in GB pounds sterling (£) and, if applicable, your card will be charged according to the exchange rate prevailing at that time. 

 

CW Group charges are collected by PayPal on behalf of CW Group during the checkout procedure, and PayPal undertakes to pass your payment on to CW Group on your behalf. 

 

 

To help us prevent fraud, orders of £200 GB pounds sterling or more may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted. 

 

 

Delivery costs are additional to the displayed product price and vary depending on the delivery service you select, the delivery destination and the quantity/weight of goods ordered. 

 

Delivery charges will be confirmed to you before your order is accepted. 

 

If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs. 

 

Please note we are unable to deliver to PO Boxes. 

 

 

CW Group always aims to ship all goods in stock as quickly as possible, and typically offers Next Day Despatch as standard. 

 

Next Day Despatch means that, if your order is placed and accepted before 3pm, we aim to have your order shipped to your premises within one (1) day to arrive the following day, provided the next day is not a Saturday, Sunday or a UK Public/Bank Holiday. Orders placed after 3pm will take an extra 24 hours to deliver (excluding Weekends and Public/Bank Holidays). 

 

Note: Next Day Delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. If the delivery destination is located in an area where Next Day Delivery is not available, your order will be delivered as soon as possible (usually 1-2 days later). 

 

In exceptional cases where Next Day Delivery is not possible, the maximum UK delivery lead time for goods shall be 10 days (unless an alternative delivery lead time has been specifically agreed with you by CW Group). 

 

For certain deliveries, CW Group uses third party couriers. Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier's first visit they may leave it at a neighbouring address, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place, a calling card will be left with the courier's contact number to arrange re-delivery. CW Group's couriers will deliver until 6pm in most areas. 

 

The couriers will attempt re-delivery up to a maximum of three (3) times. If delivery is not successful after the third attempt, they will return the goods to CW Group and we will issue a refund. CW Group reserves the right to re-charge the delivery cost for re-delivery. 

 

 

CW Group is able to supply goods all over the world. Please contact us for confirmation of delivery lead times and costs prior to placing your order. 

 

 

If you pre-order goods with a future availability date, we will reserve your goods and hold the whole order until the day before the published launch/availability date. We will then dispatch the pre-ordered goods via Next Day Delivery on the day before the launch date if the delivery address is within the UK. 

 

 

CW Group may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this facility. Any additional consignments for delivery in the UK will be sent using the Next Day Delivery service. 

 

 

Free delivery offers, when available, only apply to orders for delivery within 12 miles of GL20 and are sent using our standard Next Day Delivery service. 

 

Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code. 

 

 

1) Cancelling your online order within the cooling-off period 

 

You have fourteen (14) days to change your mind from the day after you receive your order. 

 

a) Can I cancel any item that I order? 

 

You can cancel any item ordered online in accordance with the terms in this section apart from: 

• any items which deteriorate or expire rapidly; 

• any items that are sealed for health protection or hygiene reasons if you have unsealed them; and 

• any items that have been inseparably mixed after delivery. 

 

b) When do I have to cancel my order by? 

 

Your cancellation period ends fourteen (14) days after the day on which the items are delivered to you. 

 

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day fourteen (14) days after the day on which the last of the items or parts were delivered to you. 

 

c) How do I notify you that I want to cancel my order? 

 

You can cancel by sending an email to Customer Services at info@cwgroup.co.uk. 

 

You need to give CW Group a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address. 

 

Alternatively, you can use the Returns Form, although this is not compulsory. To use the form, simply print it off, fill it in and, either scan and email it to CW Group at the above email address or post it to CW Group at our main address. 

 

d) How do I send my items back? 

 

You must return your item(s) to the Customer Returns address below no later than fourteen (14) days after the day on which you informed us that you would like to cancel your order. Any returns are at your own risk. For your protection, CW Group recommends that you return your items via registered courier.